FREQUENTLY ASKED QUESTIONS
When Will I Be Able To See My Images?
After your session, your images will be ready to view during a projection appointment in our studio theater. This appointment will be scheduled approximately 10 days to 2 weeks after your session. Please allow up to 2 hours for your projection appointment. During the appointment you will review your images on a large wall screen which provides many benefits. You will be able to see detail and expression, decide on the correct pose by comparing several at one time, view different cropping options, and decide on the appropriate size for your new portrait. Prices are subject to change after the original projection appointment.
Can I Place My Order After My Projection Appointment?
You can, however it is more beneficial to place your order at your scheduled projection appointment. We offer client incentives on the date the projection is scheduled, if the order is placed after that date, the incentives are void. An archive retrieval fee may be applied to an order placed after the scheduled projection date. We ask that you have all decision makers present for your projection appointment, and have some ideas of where you would like the images displayed in your home, to make the process run smoothly for everyone. Please refer to the worksheet we've linked to help you through this process.
How Long Will It Take For My Order To Be Completed?
Please allow 3 to 5 weeks for your order to be completed. Some orders may take longer. We look at your portraits as an investment, and an heirloom that we don't want rushed. Your portraits have been produced with great care using the best materials available in the professional photographic industry. Manufacturer's' recommendation for proper handling of these materials have been followed to ensure permanence. Remember, quality takes time.
Do I Need An Appointment Just To Pick Up My Order?
Our answer is "Yes". We would like to schedule a specific time, just for you, so that we may assist you with your order. Should you stop by unexpectedly and we are assisting other quest, you may have to wait unnecessarily. We know your time is valuable and by scheduling an appointment our staff will be able to prepare for your visit in advance to help expedite the process.